Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of our website located at https://favor-lops.site/ and the services provided by FAVOR LOPS LTD, an education company based in London, United Kingdom. Our services include, but are not limited to, tutoring and academic support, professional development courses, skills training workshops, online learning programmes, exam preparation, and educational consulting for individuals, schools, and organisations.

Please read these Terms and Conditions carefully before engaging our services or using our website. By continuing to browse our site or by making a booking, you acknowledge that you have had the opportunity to read these terms.

2. Acceptance of Terms

By accessing our website, creating an account, submitting an enquiry, or booking any of our services, you agree to be bound by these Terms and Conditions, together with any additional policies referenced on this page, including our Privacy Policy and Cookie Policy.

If you do not agree with these Terms and Conditions, you must refrain from using our website, discontinuing any current browsing session, and you must not proceed with any bookings or payments for our services.

3. Service Descriptions

We strive to provide accurate, clear, and up-to-date information about our tutoring, academic support, professional development, training, workshops, online learning programmes, exam preparation, and educational consulting services across relevant sections of our website, including the Services, Tutoring, Courses, Training, Workshops, Online, Exams, and Consulting pages.

Service details such as course outlines, session formats, pricing, tutor or trainer profiles, and availability are subject to change. Any material changes to our offerings will be updated promptly on our website as soon as reasonably practicable. However, we do not warrant that all information will at all times be fully free from error or omission.

Where there is a discrepancy between information displayed on the website and information communicated directly to you in writing at the time of booking, the specific written agreement or booking confirmation will take precedence.

4. User Responsibilities

Where our website or online booking system requires you to create an account or provide login credentials, you are responsible for maintaining the confidentiality and security of your username, password, and any other pieces of information used to access your account.

You agree that you are fully responsible for all activities that occur under your account, whether or not authorised by you. You must notify us promptly if you become aware of, or suspect, any unauthorised access, misuse, or security breach relating to your account or our systems.

You agree that you will not:

• Use the website or services for any unlawful purpose or in a way that breaches any applicable local, national, or international law or regulation;
• Engage in any activity that may disrupt, damage, or interfere with the proper operation of the website or our booking systems;
• Attempt to gain unauthorised access to any part of the website, any server on which the website is stored, or any connected database or system;
• Share your login details with any other individual or organisation or allow others to access services using your account.

We reserve the right, at our sole discretion, to suspend or terminate your account and access to our website or services where we reasonably believe there has been misuse, unauthorised access, or breach of these Terms and Conditions.

5. Booking and Payment

All appointment bookings for our services, including but not limited to tutoring sessions, training courses, workshops, online programmes, exam preparation, and consulting, must be made via our online booking system or other booking routes clearly indicated on the Contact Us or Services pages.

You agree to provide accurate, current, and complete information when making a booking, including learner details, contact information, and any relevant learning needs or accessibility requirements. Failure to provide accurate information may affect our ability to deliver the services effectively.

Unless otherwise stated in the specific service description or booking confirmation, payments for our services must be completed in advance or in accordance with the payment terms specified for each service at the time of booking. Accepted payment methods and any applicable instalment or organisation billing arrangements will be set out in the booking process.

Your booking is not confirmed until payment has been received or until you have received written confirmation from us that an alternative payment arrangement has been agreed. We reserve the right to refuse or cancel bookings where payment is not received, is reversed, or where we reasonably suspect fraudulent or unauthorised activity.

6. Cancellations and Refunds

Cancellations must be received no later than forty-eight (48) hours before your scheduled appointment, class, workshop, or consultation start time in order to be eligible for a full refund or for rescheduling without penalty, subject to any service-specific conditions communicated to you at the time of booking.

Late cancellations, including cancellations made less than forty-eight (48) hours before the scheduled start time, may incur fees, may result in only partial refunds, or may not be eligible for a refund, depending on the nature of the service and the costs already incurred in preparation.

Full details of our cancellation windows, refund eligibility, and any applicable administrative charges are outlined in our dedicated Cancellations Policy, which will be communicated during the booking process and is available on request. Where there is any conflict between this summary and the detailed Cancellations Policy, the detailed policy will prevail.

Where a refund is approved, it will be processed using the original payment method wherever possible, within a reasonable timeframe, subject to any requirements imposed by payment providers or financial institutions.

7. Intellectual Property

All content, materials, and resources made available on or through this website, including but not limited to text, graphics, logos, icons, images, videos, downloadable resources, presentations, course materials, assessments, and underlying software code, are the property of FAVOR LOPS LTD or our licensors, and are protected by applicable intellectual property laws, including copyright, trade mark, and database rights.

Subject to your compliance with these Terms and Conditions and any specific licence terms notified to you in relation to a particular service or resource, we grant you a limited, non-exclusive, non-transferable licence to access and use the website and related educational materials solely for your personal, non-commercial learning purposes or, where relevant, for the internal educational purposes of your organisation.

Without our prior written consent, you must not:

• Reproduce, distribute, modify, adapt, publish, translate, or create derivative works from any part of the website content or educational materials;
• Share, resell, or otherwise make available any course or tutoring materials to third parties, whether for commercial gain or otherwise;
• Remove, obscure, or alter any copyright, trade mark, or other proprietary notices appearing on the materials.

Any unauthorised reproduction or use of the website content or materials is strictly prohibited and may result in civil and/or criminal liability.

8. Limitation of Liability

While we aim to ensure high-quality, professional educational services and to maintain accurate and reliable information on our website, the website and all services are provided on an "as is" and "as available" basis, to the fullest extent permitted by law.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Subject to the above, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, business, data, or anticipated savings, arising out of or in connection with your use of our website or services, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if such loss was foreseeable.

Our total aggregate liability to you in respect of all claims arising out of or in connection with your use of the website and any services you have booked with us will, to the extent permitted by law, be limited to the total amount actually paid by you for the specific service giving rise to the claim.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales.

You and FAVOR LOPS LTD agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions, your use of the website, or your engagement of our services.

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, and the remaining provisions will continue in full force and effect.